Before anyone calls, visits, or books, they read your reviews. The Reputation Health Score™ tells you exactly what they're seeing, how you compare to competitors, and what it's costing you — in one free professional audit.
They searched. They compared. They read four reviews — including the one-star from 2023 nobody ever answered. Then they called your competitor. No missed call, no lost quote, no record it ever happened. Reputation loss is invisible, and it compounds.
There's no report for the customers who chose someone else. A slipping rating, slowing review flow, or an unanswered complaint costs you quietly, every single week.
Reviews arrive across Google, Yelp, Facebook, and industry sites at all hours. Owners find out about a bad one days later — after hundreds of prospects have already read it.
Your competitors' ratings are one tap away from yours. If they respond faster, collect reviews more consistently, and keep their profiles cleaner, they win the customer you both paid to attract.
You wouldn't run your business without knowing your bank balance. Your reputation deserves the same visibility.
of consumers read online reviews before choosing a local business
revenue increase associated with one additional star on Yelp (Harvard Business School)
more likely to be chosen when a business responds to its reviews
of consumers won't use a business rated below 4 stars
Sources: BrightLocal Local Consumer Review Survey; Luca, Harvard Business School; published platform research. Full citations on our methodology page.
Your business already has a credit score, a health inspection grade, a P&L. But the asset that decides whether the phone rings — your online reputation — has never had a number. We built one.
The Reputation Health Score™ analyzes 47 data points across every platform that matters for your industry and distills them into a single 0–100 score, benchmarked against your three closest competitors. It's how our analysts measure, how our clients track progress, and how you'll finally know — not guess — where you stand.
What your stars say, how they're distributed, and which way they're trending.
How often new reviews arrive compared to the competitors ranking beside you.
Whether customers (and Google) see a business that listens or one that ignores.
Listing accuracy, duplicates, policy-violating reviews, and the local SEO signals that decide who shows up first.
Your score already exists. You just haven't seen it yet.
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This is not an automated scan or a teaser PDF. A reputation analyst reviews your entire online footprint — the same 47-point methodology we use for paying clients — and delivers a report you'll actually use, whether or not you ever hire us.
The report is yours to keep. Many businesses execute the plan themselves.
Delivered by email. A 20-minute walkthrough is offered, never required.
Analyst-reviewed and delivered to your inbox.
| Platform | Rating | Reviews | Response |
|---|---|---|---|
| 4.1 | 212 | 12% | |
| Yelp | 3.6 | 88 | 4% |
| 4.4 | 61 | 31% | |
| Competitor avg. | 4.5 | 340 | 74% |
Two minutes, five fields. Tell us your business name and where you operate. We take it from there — no logins, no passwords, no access needed.
A reputation analyst runs our 47-point methodology across every platform that matters for your industry, benchmarked against your closest competitors.
Within 3 business days: your Reputation Health Score™, the full findings, and a prioritized 90-day action plan. Yours to keep either way.
Execute the plan yourself, have us repair and improve your reputation for you, or put your reputation under continuous monitoring. Your call, on your timeline.
The Reputation Intelligence Report™: a 47-point professional analysis of your entire online reputation, your Reputation Health Score™, and a prioritized action plan.
Free for qualifying local businesses Get the audit →We execute the plan. Policy-based removal disputes for violating reviews, professional responses to every review, Google Business Profile and Yelp optimization, listing corrections across the local search ecosystem, and a compliant system for generating a steady flow of new reviews from real customers.
Scoped from your audit findings How improvement works →Continuous protection. Every new review tracked across every platform, negative reviews flagged the day they appear, competitor movements watched, sentiment analyzed, and a monthly intelligence report with your updated score and our analysts' recommendations.
Monthly · Cancel anytime See monitoring plans →We never post fake reviews, suppress honest feedback, or violate platform terms. Every dispute we file cites a specific platform policy.
Where tonight's covers were decided on Google this afternoon.
Where one unfair review can outrank ten years of five-star care.
Where trust is the product and reviews are the proof.
Where a $20,000 job is won or lost before the estimate.
Where emergency searches convert on rating alone.
Where your last dispute shouldn't define your next bid.
Where reputation is admissible in the court of Google.
Where patients research you like a diagnosis.
Where you're compared side-by-side, every single night.
Where before-and-afters start with your rating.
Don't see your industry? If reviews affect your revenue, we cover you. →
Marketing agencies sell attention. We protect an asset. That difference shows up in everything: how we measure, what we refuse to do, and how we report to you.
The 47-point Reputation Intelligence methodology is documented and public. You'll never wonder what we looked at or why your score is what it is.
We remove reviews by proving platform-policy violations — never by trickery, suppression, or fake positives. Our work survives platform scrutiny because it's built on their own rules.
Our monitoring runs on software; our judgment doesn't. Every report, response, and dispute is reviewed by a human analyst who signs their name to it.
Your profiles, your reviews, your data, your report. Fire us tomorrow and you keep it all. Confidence doesn't need a contract lock-in.
Monitoring clients get a live view of everything we track: your Reputation Health Score™ and its trend, every new review the day it lands, competitor movement, open disputes, and your monthly intelligence reports — one login, always current.
Included with Reputation Monitoring
"The audit found 11 reviews that violated Google's own policies. Four are gone already. I'd been staring at those reviews for two years thinking nothing could be done."
"I thought our reputation was fine because we're at 4.5 stars. The report showed our review flow had been slowing for a year while our competitor's doubled. We'd have never seen it coming."
"Every review gets a professional response within a day now, and I get one email a month telling me exactly where we stand. It's the only report I actually read."
A two-location auto repair shop, 3.8 on Google, 14 unanswered negative reviews, a duplicate listing splitting its reviews, and a competitor at 4.6 taking the top map position.
RHS 54 — At Risk. Eleven reviews eligible for policy disputes. Response rate under 15%. Review velocity a third of the market leader's.
Filed policy disputes (4 removals), merged the duplicate listing, responded to all 212 outstanding reviews, and installed a post-service review request flow.
RHS 71 — Stable and climbing. Google rating 3.8 → 4.3. Review velocity up 3×. Map-pack position: #2 → tied #1.
Find out what your version of this story looks like.
It's free, and the catch is transparent: the report is how we earn the right to work with you. Some businesses hire us afterward; many take the action plan and run it themselves. Both outcomes are fine with us — the report is yours either way.
Sometimes — and only the right way. Platforms like Google and Yelp prohibit specific categories of reviews: fake accounts, competitors, ex-employees, off-topic rants, conflicts of interest, prohibited content. When a review violates policy, we build a documented dispute citing that policy. Legitimate negative feedback from real customers can't be removed — but it can be answered so well it stops costing you customers.
Never. Fake reviews are illegal under FTC rules, violate every platform's terms, and put your profiles at risk of penalties far worse than a bad review. Everything we do is policy-based and would survive an audit by the platforms themselves.
Not for the audit — it's built entirely from your public footprint. If you later hire us for improvement work, you grant limited manager access through each platform's official sharing tools. We never ask for your passwords, ever.
Three business days from request to inbox. You receive the Reputation Intelligence Report™: your Reputation Health Score™, platform-by-platform findings, competitor benchmarks, flagged issues, and a prioritized 90-day action plan.
Improvement work is scoped from your audit findings and quoted as a fixed project — no surprises. Monitoring is a flat monthly subscription you can cancel anytime. Your report includes exact recommendations, and pricing conversations only happen if you ask for them.
Strong ratings hide quiet risks: slowing review velocity, falling response rates, a competitor accelerating past you, duplicate listings splitting your reviews. Half the value of the score is catching decay while it's still cheap to fix.
The data collection is automated; the judgment isn't. A human analyst reviews every finding, writes your action plan, and signs the report. You'll see the difference on page one.
Free. 47 data points. Analyst-reviewed. Delivered in 3 business days. No sales call required.
Your free Reputation Audit
A 47-point professional audit of your online reputation. Free. Delivered in 3 business days.